General Terms and Conditions

Last updated: March 5, 2025

These General Terms and Conditions (“Terms”) govern the use of the online platform and services provided by VelionBoost LTD (“VelionBoost”, “we”, “us”, or “our”), available at https://velionboost.com.

By visiting, registering, placing an order, or purchasing any services or digital content on the VelionBoost platform, you (“User”, “Customer”, or “you”) confirm that you have read, understood, and agreed to these Terms and agree to be legally bound by them. If you do not agree, you must stop using the platform immediately.

1. Legal Status of VelionBoost

VelionBoost operates as an outsourcing and intermediary company. We do not provide game-related services directly. Instead, we facilitate connections between Customers and independent contractors (“Executors”, “Boosters”) who perform the ordered tasks.

VelionBoost acts solely as a project management and coordination entity, processing payments, assigning tasks, monitoring quality, and ensuring that the general standards of service are met. The actual execution of services is performed by independent third parties who are not employees or legal representatives of VelionBoost.

2. Eligibility

By using our platform, you represent that you are at least 18 years old or have reached the legal age of majority in your country of residence. If you are under 18, you may use the platform only under the supervision of a parent or legal guardian who agrees to these Terms.

3. Nature of Services

The VelionBoost platform provides coordination and outsourcing services for digital gaming assistance (“Services”). These may include, but are not limited to, account progression, coaching, challenge completion, or other in-game assistance tasks.

Customers place orders through the VelionBoost platform. VelionBoost then outsources each order to a qualified independent Executor who performs the requested service according to the specifications provided by the Customer.

VelionBoost does not interfere with the execution process beyond general oversight and support functions. The Customer acknowledges and agrees that VelionBoost is not a party to the contract of execution between the Customer and the Executor.

4. Payment and Commission

All payments are made to VelionBoost as an intermediary and are processed through secure third-party payment systems. VelionBoost holds the payment until the order is completed and then transfers the agreed portion to the Executor.

VelionBoost charges a service fee or commission from each transaction to cover management, processing, and customer support operations. The Customer agrees that payments made to VelionBoost are final and deemed to include all administrative costs.

5. Limitation of Liability

VelionBoost shall not be held responsible for the quality, timing, or outcome of services rendered by independent Executors. We act as a management intermediary and cannot guarantee any specific in-game result or account outcome.

VelionBoost is not liable for: (a) any damages caused by misuse of game accounts; (b) any penalties, bans, or restrictions applied by game publishers or developers; (c) loss of progress, virtual items, or data; or (d) indirect, incidental, or consequential damages.

The total liability of VelionBoost in relation to any claim shall not exceed the amount paid by the Customer for the specific order in question.

6. Independent Executors

All Executors providing services through VelionBoost act as independent contractors. They are responsible for their own work methods, schedules, and tax obligations. VelionBoost does not control the manner or timing of execution and shall not be considered an employer, partner, or joint venture participant.

7. Refunds and Disputes

Refunds may be issued only under the Refund Policy of VelionBoost. Refunds are not available once the Executor has started the order unless there are justified reasons (such as non-performance or violation of agreement terms).

Disputes between Customers and Executors will be handled through VelionBoost’s internal support system. VelionBoost reserves the right to make a final decision in such cases.

8. Data Protection

VelionBoost processes personal data only to the extent necessary for order management and communication. We do not share personal data with Executors beyond what is required for service delivery. For details, see our Privacy Policy.

9. Intellectual Property

All materials, website designs, texts, and trademarks of VelionBoost are owned by VelionBoost. All game names and assets belong to their respective owners. VelionBoost is not affiliated with or endorsed by any game publisher or developer.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from or related to these Terms shall be resolved in the competent courts of Kyiv, Ukraine.

11. Communication and Contact Information

All operational communication related to orders, progress updates, and general support takes place exclusively through our official VelionBoost Discord server. Customers and Executors are required to maintain all order-related communication within Discord channels provided by VelionBoost.

Any legal inquiries, dispute submissions, or formal complaints must be sent via email to our official address: